Exchange and Returns

Returns & Exchanges

You have the right to return or exchange your purchase within 14 days of receiving it, in accordance with the Law of Ukraine "On Consumer Protection."

To qualify for a return or exchange, the product must:

be unused;
retain its original condition and appearance;
include all original tags and labels;
be returned in its original packaging.

▪︎ Items That Cannot Be Returned

Custom-made or personalized products (including non-standard sizes, colors, or personalization), except in cases of manufacturing defects.
Products showing signs of use.
Products returned without their original packaging.

▪︎ How to Request a Return or Exchange

Email: info@usvit.online
Telegram: @usvit_brand
Viber / Phone: +38 063 576 98 95
Instagram: @usvit.brand

Please provide your order number and the reason for the return or exchange. If the issue is related to a manufacturing defect, please attach photos of the defect.

Once your request is approved, we will provide the shipping address for returning the product via Nova Poshta.

Please send the item within 14 days of receiving your order.

▪︎ Refunds

Refunds are processed within 3–7 business days after we receive and inspect the returned product.

Funds will be returned using the same payment method used for the original purchase (bank card or bank transfer).

For exchanges, the replacement item will be shipped as soon as we receive the returned product.

If the requested model is unavailable, we will offer a similar product or issue a full refund.

▪︎ Who Pays for Shipping?

Returns for personal reasons (wrong size, color, or change of mind): return shipping costs are the customer's responsibility.
Manufacturing defects or our shipping error (for example, receiving the wrong item): we cover all shipping costs.

▪︎ Shipping Damage

If you notice that your order has been damaged during delivery:

ask the carrier's representative to prepare a damage report;
contact us immediately.

Such cases are handled through the carrier's compensation procedure, rather than the standard return process.